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We are pleased to say that we reopened our doors on the 12th April 2021!

I would like to book Pippin Cottage . What is the current cancellation policy?

For any cancellations on bookings made from 16th March 2020 due local lockdowns, local travel restrictions or if someone in your party tests positive, you will have the option of a refund minus an admin fee of £25, transfer of dates or a credit voucher depending on your preference. We highly recommend that you take out travel insurance. In the event that you may need to cancel due to non COVID-19 related issues, our regular terms still apply. You can view them here.

What measures are you taking to make sure the house is safe? 

Hand Sanitiser will be provided at each entrance and is mandatory that each guest use this upon entering the house. We will also provide surface sanitiser and antibacterial wipes. Our cleaning team will wear gloves, masks and aprons whilst cleaning the property and will take extra time and care to sanitise door handles, light switches, remote controls and any regularly touched items and areas. Our properties are always cleaned to the highest standard and this standard will be met and maintained before your arrival.

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We ask that all guests follow the government guidelines of social distancing and washing hands regularly. This is the responsibility of the guest. 

 

It is crucial that all guests staying arrive no earlier than 5pm and depart no later than 10am. There must not be a crossover of our cleaning team and guests within the cottage. If you have food you would like to put in the fridge, please contact us on 07447523002 to arrange this in advance. Food items must then be left outside in crates or bags, which we will put in the fridge or freezer for you. Please keep all luggage and bags in your vehicle until check in time at 5pm. 

We also ask that you make sure the house is tidy and you have taken all your belongings before leaving the property as you will not be able to reenter after departing at 10am

If you have any questions at all, please do call us on 07447523002 or send us an email to stay@pippin-cottage.com

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